Overview
What is a medical mediator?
These staff members act as a bridge between patients and their families and medical professionals (doctors, nurses, and other medical staff) by facilitating dialogue in a neutral position.
Patients and their families who are rushed to the emergency room due to a sudden illness or accident are often faced with the urgent need to make important decisions, including treatment plans, while struggling to comprehend the situation. Medical mediators provide support to these distressed and anxious patients and families, helping them understand the medical condition, assisting with decision-making, and offering psychological support.
Furthermore, we listen attentively to opinions, requests, and complaints regarding the medical care and treatment of inpatients and outpatients, facilitate dialogue with medical professionals, and support the provision of safe and secure medical care and treatment.
We respond to such inquiries.
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I was suddenly hospitalized and was asked how much treatment I wanted, but I don't know how to decide.
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I don't know what to tell other family members or how to discuss it.
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There are things I don't understand about medical treatment or care, but I can't ask questions.
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I want to explain more, but I can't say it.
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I am talking to doctors, nurses, and other medical professionals, but the conversation is not progressing.
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I consulted a doctor but I still don't feel better
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I have complaints and worries, but I can't express them
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I want to hear about your anxieties and painful feelings
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There is no place to vent your pain
Usage Guide
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Please let the doctors and nurses in the inpatient wards and outpatient clinics know your preferences.
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The doctor or nurse you mentioned will contact a medical mediator.
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Please either come directly to the Patient Admission and Discharge Office (1st floor) or call the hospital's main number and let us know you would like to speak with a medical mediator.
TEL: 0463-93-1121 (main) PHS 5996, 8085